Shipping Policy

Thank you for shopping with Lonoxy. We are committed to delivering your orders safely and efficiently. Please review our Shipping Policy below.

Order Processing

  • All orders are processed within 1–3 business days after payment confirmation.
  • Orders are processed Monday through Saturday, excluding public holidays.
  • During sales events, holidays, or peak shopping periods, processing times may be slightly extended.

Shipping Time

Domestic Shipping (India)

  • Standard Shipping: 3–7 Business Days
  • Remote Areas: 5–10 Business Days

International Shipping

  • Estimated Delivery Time: 7–21 Business Days
  • Delivery times may vary depending on customs clearance and local courier services.

Shipping Charges

  • Shipping charges are calculated at checkout based on your delivery location and order value.
  • Free shipping promotions may be available on selected products or during promotional periods.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email or SMS containing your tracking details.

You can use the tracking information to monitor the status of your shipment.

Delivery Delays

While we strive to deliver orders within the estimated timeframe, delays may occur due to:

  • Severe weather conditions
  • Public holidays
  • Courier service disruptions
  • Customs inspections
  • Incorrect shipping information provided by customers
  • Circumstances beyond our reasonable control

Lonoxy is not responsible for shipping delays caused by third-party carriers or unforeseen events.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping details.

If an incorrect or incomplete address is provided, delivery may be delayed, returned, or require additional shipping charges for reshipment.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 48 hours of delivery.

Please provide:

  • Order Number
  • Description of the issue
  • Photos of the damaged product and packaging (if applicable)

We will work with the shipping carrier to investigate and assist in resolving the issue.

Customs Duties and Taxes

For international orders, customs duties, import taxes, and additional government charges may apply.

These charges are the responsibility of the customer and are not included in the product price or shipping fees.

Contact Us

For any questions regarding shipping or delivery, please contact us:

Lonoxy

Owner: Anju Raval

Email: lonoxy134@gmail.com

Phone: +91 97206 57678

Address:

Suresh Chandra, 138, Kaithal Gate Dehariya
Chandausi, PO: Chandausi
District: Sambhal
Uttar Pradesh – 202412
India