Shipping Policy

Thank you for shopping with Lonoxy. We are committed to delivering your orders quickly, safely, and efficiently. Please review our Shipping Policy below.

Order Processing

  • All orders are processed within 1–3 business days after payment confirmation.
  • Orders are processed Monday through Saturday, excluding public holidays.
  • During sale periods, festive seasons, or high order volumes, processing times may be slightly extended.

Shipping Destinations

We currently ship across India and may offer international shipping to selected countries.

Estimated Delivery Time

Domestic Shipping (India)

  • Standard Delivery: 3–7 Business Days
  • Remote Locations: 5–10 Business Days

International Shipping

  • Estimated Delivery: 7–21 Business Days
  • Delivery times may vary depending on customs procedures and local courier services.

Shipping Charges

  • Shipping charges are calculated at checkout based on your delivery location and order value.
  • Free shipping offers may be available on selected products or promotional campaigns.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email or SMS containing your tracking information.

You can use the tracking number to monitor your shipment status.

Delivery Delays

While we strive to deliver orders within the estimated timeframes, delays may occur due to:

  • Weather conditions
  • Public holidays
  • Courier service interruptions
  • Customs inspections
  • Incorrect shipping information
  • Events beyond our reasonable control

Lonoxy is not responsible for delays caused by third-party shipping providers or unforeseen circumstances.

Incorrect Address Information

Customers are responsible for providing accurate and complete shipping details.

If an incorrect or incomplete address is provided, delivery may be delayed, returned, or require additional shipping charges for reshipment.

Lost or Damaged Shipments

If your order arrives damaged or is lost during transit, please contact us within 48 hours of delivery.

Please provide:

  • Order Number
  • Description of the issue
  • Photos of the damaged product and packaging (if applicable)

We will coordinate with the shipping carrier to investigate and assist in resolving the issue.

Customs Duties and Taxes

For international orders, customs duties, import taxes, and additional government charges may apply.

These charges are the responsibility of the customer and are not included in the product price or shipping fees.

Contact Us

For questions regarding shipping or delivery, please contact us:

Lonoxy

Owner: Anju Raval

Email: lonoxy134@gmail.com

Phone: +91 97206 57678

Address:

Suresh Chandra, 138, Kaithal Gate Dehariya
Chandausi, PO: Chandausi
District: Sambhal
Uttar Pradesh – 202412
India